zaluna® Travel Gift Card Frequently Asked Questions
What is the zaluna Travel Gift Card?
The zaluna Travel Gift Card is a prepaid gift card purchasable online in CAD dollars. The zaluna Travel Gift Card is redeemable with a Travel Professional over the phone or in-agency on any travel product or service sold at participating Marlin Travel, Club Voyages, Transat Travel, Voyages Transat, or TravelPlus agencies across Canada (hereinafter referred to as “TDC Travel Agencies”).
How can someone purchase a zaluna Travel Gift Card?
zaluna Travel Gift Cards can be purchased online at www.zaluna.ca
Do I need an account to purchase a zaluna Travel Gift Card?
No. You do not need to register for an account to purchase a zaluna Travel Gift Card, you can check out as a Guest. However, for faster check out on future purchases, it would be beneficial to register for an account at www.zaluna.ca
What currencies can be loaded on the zaluna Travel Gift Card?
The zaluna Travel Gift Card can be purchased in CAD currency only.
Can I buy a zaluna Travel Gift Card outside of Canada?
No, you can only buy a zaluna Travel Gift Card if you reside in Canada.
What values is the zaluna Travel Gift Card available in?
zaluna Travel Gift Card denominations range from $25 to $2,000. For convenience, you can purchase multiple Gift Cards in a single transaction even if you're sending them to different people. Please note, that a single transaction cannot exceed $10,000 CAD.
Can I purchase a plastic or digital zaluna Travel Gift Card?
Yes. The zaluna Travel Gift Card is available for purchase in both plastic and digital options. Various card designs are available in both options.
Can I add a personal message when sending a digital zaluna Travel Gift Card?
Yes, you can. Special occasions become even more memorable when you include a personal message to accompany your digital zaluna Travel Gift Card.
How will the zaluna Travel Gift Card be delivered?
If a plastic zaluna Travel Gift Card was purchased, it will be shipped directly to your desired address. At checkout, you will be provided with shipping options. If a digital zaluna Travel Gift Card was purchased, it will be sent via email upon completion of payment.
Are there any shipping and handling charges?
Yes, for plastic zaluna Travel Gift Card purchases shipping and handling charges will be provided at checkout and are dependent on the method of delivery selected.
Do you ship to PO Boxes?
Yes, the zaluna Travel Gift Card can be delivered to PO Boxes with Canada Post.
How quickly will I receive my digital zaluna Travel Gift Card?
Digital zaluna Travel Gift Cards can be sent instantly or scheduled for a specific delivery date and time. While the payment approval process may not be immediate, most transactions process quickly. Sometimes, email providers or internet related issues can cause a delay. If you have any concerns, feel free to contact us at tdcgiftcards@transat.com
Will I receive an order confirmation?
Yes. Once your order is complete, you will receive an order confirmation. Once payment is complete, your order will be released for shipment. You will then receive a shipping confirmation via email.
I have chosen the wrong design for the zaluna Travel Gift Card I purchased. May I change the design?
No, unfortunately it is not possible to change the chosen design after the purchase.
I have entered the wrong recipient’s name or email address. Am I able to change this?
To modify the digital zaluna Travel Gift Card recipient email address please contact tdcgiftcards@transat.com Changes to the message or recipient name cannot be modified.
Who can use the zaluna Travel Gift Card?
Everyone. The zaluna Travel Gift Card can be purchased for personal use or as an incentive for businesses. It is the ideal gift for family or friends for special occasions or for businesses to thank customers or reward employees.
Can I purchase zaluna Travel Gift Cards for my business?
Yes. Please register for a Corporate Account at www.zalunabusiness.ca zaluna Travel Gift Cards are a great reward for employee incentives, years of service, retirement gifts or customer loyalty.
Where can the zaluna Travel Gift Card be redeemed?
The zaluna Travel Gift Card is redeemable with one of our experienced Travel Professionals over the phone or in-agency at any participating TDC Travel Agencies across Canada, on any travel product or service including flights, hotels, cruises, and more. The zaluna Travel Gift Card cannot be redeemed online.
How does someone use the zaluna Travel Gift Card?
At the time of payment, please present the zaluna Travel Gift Card to any designated Travel Professional at a participating TDC Travel Agency. Total charges are reduced from the amount available on the zaluna Travel Gift Card. zaluna Travel Gift Cards cannot be retroactively applied once a booking is complete.
Can I redeem the zaluna Travel Gift Card on a travel product or service sold in another currency?
Yes. The zaluna Travel Gift Card is redeemable with a Travel Professional over the phone or in-agency on any travel product or service sold at participating TDC Travel Agencies. The redeemed amount will be converted into the booking currency.
Can I pay the difference if I do not have enough value left on the zaluna Travel Gift Card?
Yes. If the total purchase cost exceeds the amount of the zaluna Travel Gift Card, the difference can be paid using other forms of payment, such as a credit card.
Are there any activation or redemption fees?
There are no fees on the activation or redemption of the zaluna Travel Gift Card. Other travel service fees however including fees for services rendered by a Travel Professional may apply. Please verify with your Travel Professional.
How do I keep track of my zaluna Travel Gift Card balance?
To check the balance on your zaluna Travel Gift Card, please visit https://cws.givex.com/cws4.0/zaluna/check-balance/
Is the zaluna Travel Gift Card reloadable?
Yes, the zaluna Travel Gift Card is reloadable at www.zaluna.ca
Is the zaluna Travel Gift Card transferable?
Yes. Once purchased, the zaluna Travel Gift Card can be given to and used by anyone. The Terms and Conditions of the zaluna Travel Gift Card will apply to the new gift card holder.
Can someone else use my digital zaluna Travel Gift Card?
Yes, simply have the zaluna Travel Gift Card sent directly to the recipient’s email at the time of purchase or regift it to someone else by forwarding the email. Alternatively, you can print the digital zaluna Travel Gift Card and give it to someone else.
What if a zaluna Travel Gift Card is lost, stolen, or destroyed?
The zaluna Travel Gift Card carries no value until activated. They are not returnable, refundable, or redeemable for cash. If they are lost, stolen, damaged, destroyed, or used without authorization, zaluna Travel Gift Cards will not be refunded, or replaced.
Do zaluna Travel Gift Cards expire?
No. zaluna Travel Gift Cards purchased by consumers or businesses do not expire.
Where can I find the Terms and Conditions for the zaluna Travel Gift Card?
The Terms and Conditions are located at https://cws.givex.com/cws4.0/zaluna/terms.html
Whom can I contact for zaluna Travel Gift Card Customer Service?
For support during the ordering process, with site or transaction errors please call 1-833-632-0867 available 24/7. For escalations, please email tdcgiftcards@transat.com available Monday to Friday from 9:00AM to 5:00PM EST, closed on Québec statutory holidays.
Updated September 26, 2023