Terms and Conditions

General Conditions

1. The Peppers Sweet Rewards Program, hereafter referred to as “the Program,” is offered by Sweet Peppers Franchise Systems LLC at participating Sweet Peppers Deli locations. The Program is the property of Sweet Peppers Franchise Systems LLC, who can cancel the Program at any time.

2. This Program is available to residents of the United States. Those admissible become Program members as soon as they sign up by purchasing a Peppers Sweet Rewards card and make a first transaction at the register with their card. An active and valid email address is necessary to the Program card. Completing the application and the acceptance of the Program Terms and Conditions via electronic means—or the first use of the Peppers Sweet Rewards program card—constitutes the member’s acceptance of these Program Terms and Conditions.

3. Sweet Peppers Franchise Systems LLC reserves the right to modify these Program Terms and Conditions, their benefits, participation conditions, and the points required to claim a reward, in whole or in part, at any time without prior notice, even if these changes alter the value of the points accumulated to date. Sweet Peppers Franchise Systems LLC can withdraw, limit, modify, or cancel any reward, increase the number of points required for a reward, or modify or regulate the ability to transfer rewards or benefits.

4. Upon suspension or termination of the Program for any reason whatsoever, Sweet Peppers Franchise Systems LLC will have no liability to any member and is automatically released from all claims by Program members in respect of such suspension, termination, forfeiture of or redemption of points, or otherwise in respect of such suspension or termination.

5. Program cards do not have an expiration date. However, if a member does not earn or redeem any points or conduct any account transaction in 12 consecutive months, their previously earned and unused rewards can no longer be used and the point balance will be reset to zero.

6. From time to time, members can obtain products or rewards other than points based on their purchase behavior. The delay in claiming products and rewards may vary depending on the rules set up for the promotion in question.

7. Sweet Peppers Franchise Systems LLC reserves the right to put the Program and its promotional offers at members’ disposal based on their activity involving the purchase of admissible products in restaurant, their participation in the program or the information they provide.

8. Points must be accumulated and rewards claimed in compliance with Program Terms and Conditions. Points have no outside monetary value and are not refundable.

9. The card is not a credit card.

10. When it comes to exchanging points for rewards, the Program member releases Sweet Peppers Franchise Systems LLC from all responsibility and liability as related to the exchange and use of the reward or any loss or damage caused by the products or services provided as rewards.

11. Any abuse or fraudulent activity in connection with the Program, including but not limited to any failure to follow the Program’s Terms and Conditions, the sale or barter of rewards, misrepresentation of information pertaining to the Program, or any other inadequate behavior—as determined solely by Sweet Peppers Franchise Systems LLC—or inappropriate behavior or harassment of Sweet Peppers Franchise Systems LLC personnel, or any refusal to obey personnel instructions, may result in the cancellation of the member’s account, their disqualification in the Program, and the cancellation of their points. Sweet Peppers Franchise Systems LLC, at its sole discretion, reserves the right to terminate the membership, take back or cancel the card, cancel any accumulated points, refer to the courts, and recover any damages and taxable legal fees.

12. Sweet Peppers Franchise Systems LLC reserves the right to interpret and enforce the policies and procedures found within these Terms and Conditions. Sweet Peppers Franchise Systems LLC decisions are final and without recourse in all cases.

13. Allow up to 24 hours for points to be credited to a member’s Program account.

14. Program points are not transferable from one member to another.

15. Each card registration will only accept one valid email address. You may register more than one card per household. Only one card will be accepted per transaction in the restaurant.

16. Program members are authorized to know the information contained in their file, contest the accuracy of the data contained in the file and make corrections to any incorrect information. To access their file, the member must visit www.sweetpeppersdeli.com.

17. Members who do not provide a valid email address will not receive promotional offers or Program communications from Sweet Peppers Franchise Systems LLC.

18. Members acknowledge and understand that, by enrolling in the loyalty card program, they will receive correspondence from Sweet Peppers Franchise Systems LLC from time to time regarding exclusive offers, coupons, discounts, and invitations.

19. Sweet Peppers Franchise Systems LLC will be exonerated from all responsibility resulting from an error or omission concerning the accuracy of information contained in these Terms and Conditions.

Privacy Information

20. Sweet Peppers Franchise Systems LLC considers your privacy to be of the utmost importance. In addition to our determination to provide you with the very best in food and service, we are also committed to protecting the privacy of any personal information we may obtain. Sweet Peppers Franchise Systems LLC will maintain the privacy and security of all personal information collected from Peppers Sweet Rewards program members, such as, but not limited to: name, address, email address, telephone numbers, and date of birth, account number, and purchasing information (hereafter referred to as “Personal Information”. By joining the Program, the member authorizes Tortoise Restaurant Group Inc. to collect and use their Personal Information in order to keep their file up to date and communicate commercial or Program information. From time to time, information provided to Sweet Peppers Franchise Systems LLC and their Program administrator may be used to provide members with information, products, services, and special offers from Sweet Peppers Franchise Systems LLC and its Program partners. If a member does not want their information used for these purposes, they must contact the Program’s Client Service Department at loyalty@eatwithus.com or visit www.sweetpeppersdeli.com/loyalty to update their profile.

21. From time to time, Sweet Peppers Franchise Systems LLC may solicit additional Personal Information from Program members. If a Program member refuses to provide supplemental information, their membership status will not be affected.

22. Sweet Peppers Franchise Systems LLC will not give, rent or sell its Program member lists to any organization or individual. Sweet Peppers Franchise Systems LLC will allow limited and secured access to customer information by authorized entities under its strict supervision and/or which are contractually bound to maintain the confidentiality and security of the information solely for the purposes of assisting Sweet Peppers Franchise Systems LLC in the analysis of customer information.

If any part of these Terms and Conditions is deemed unenforceable, the unenforceable provision shall be construed to reflect, as nearly as possible, the original intentions of the parties. The other provisions of these Terms of Use shall remain in full force and effect.

Program Enrollment

23. To participate in the Program, a customer must become a member of the Program. You can obtain a Loyalty Card by visiting any Sweet Peppers Deli location and purchasing the card.

24. A corporation, business or other legal entity cannot become a Program member.

25. Only one individual per account can join the Program under their legal name.

26. Only one Peppers Sweet Rewards card will be issued per holder. Holders each possess a unique card number, cannot share their account number with anyone, and must not share their Personal Information or password with anyone. The card is the property of Sweet Peppers Franchise Systems LLC and must be returned upon request.

27. Membership is non-transferable.

28. No retroactive credit will be given for purchases made before the first transaction activated with a Peppers Sweet Rewards card.

29. Sweet Peppers Deli employees are not eligible to participate in the Program and cannot earn points on personal purchases.

30. In the event a Sweet Peppers Franchise Systems LLC card is lost or stolen, or should any changes be made to the cardholder’s Personal Information (as hereinafter defined) including their name, address, phone numbers, and email addresses, the Program member must immediately advise Sweet Peppers Franchise Systems LLC at www.sweetpeppersdeli.com/loyalty. Sweet Peppers Franchise Systems LLC will cancel any points earned in the account if the member falsified their Personal Information.

31. The Program membership card is only available to individuals. No points will be awarded if Sweet Peppers Franchise Systems LLC suspects that the products being purchased are for commercial purposes. Any points earned in such a case will be cancelled.

Collection of Points

32. To collect points, a member must make eligible purchases at a participating Sweet Peppers Deli locations using their personal valid Program card or by presenting it to a team member at the start of the transaction. The cashier cannot process transactions on presentation of a facsimile or photocopy of the card.

33. Program points are earned in segments of 1 loyalty point per $1 spent (before taxes and tip) at participating Sweet Peppers Deli location. Points will be rounded up to the point closest to the total transaction, before taxes (e.g.: A $7.88 transaction on eligible products will earn a member 8 points). You will receive a receipt after every transaction that will serve as confirmation that your points were credited to your account.

34. Card must be presented at the time of purchase, before payment is completed, in order to earn points. If a member forgets to present their Peppers Sweet Rewards card during a transaction the points cannot be awarded at a later date.

35. An overview of the Program is available at www.sweetpeppersdeli.com/loyalty. Bonus Points can be earned from time to time on the purchase of specific products or services, for special events, when a member enrolls in the Program, and when opening an email from Sweet Peppers Deli.

36. The total number of points per transaction is indicated on the sales receipt (regular points, Bonus Points, current balance, and total balance). If, due to a technical error, the balance does not appear, members can go online to view their account balance and profile any time at www.sweetpeppersdeli.com/loyalty.

37. Sweet Peppers Franchise Systems LLC will do everything in its power to credit points as adequately as possible, but it is ultimately up to the member to retain all relevant documents, such as sales receipts on eligible Program products, that must be presented to collect unawarded points.

38. In the event of a member’s death, the account will be closed and all points earned in the account will be cancelled. All points are indivisible, notably in the case of divorce.

Exchanging points

39. A member can use their points to pay transactions on eligible products:

If they present their Peppers Sweet Rewards card before paying for their transaction.

If they are the cardholder of the Peppers Sweet Rewards card being used to pay in points (a valid ID is required).

If the number of points available in the account is more than the minimum amount required to complete the exchange.

40. The number of points needed to obtain the desired exchange will be subtracted from the member’s account balance. Non-exchanged points as well as points earned during the current transaction, if applicable, will remain in the member’s account and can be used in a subsequent transaction.

41. Payment using points does not prohibit the member from earning points (base points and Bonus Points) on admissible products during a transaction.

42. Sweet Peppers Franchise Systems LLC reserves the right to limit the number of points in any exchange.

43. Sweet Peppers Franchise Systems LLC cannot be held responsible for any points exchanged by any person if the member did not alert Sweet Peppers Franchise Systems LLC beforehand that their card was lost or stolen by contacting the Program’s Client Service Department, visiting www.sweetpeppersdeli.com/loyalty. The member must assume the entire responsibility of points exchanged beforehand. Any points redeemed prior to notification shall be at the member’s risk.

From time to time, Sweet Peppers Deli may announce or plan exclusive offers for select Program members where they can exchange points for items, take advantage of various benefits or receive other discounts.