Where can I buy a gift card?
· Virtual gift card: You can purchase a virtual gift card in the amount of your choice (between $10 and $500) on the website of our partner Givex.
· Physical gift card: SAQ gift cards can be purchased at all SAQ stores. Simply select a card, tell the cashier the amount you want to put on it, and make your purchase. The card will be activated immediately.
· Partner-retailers: The SAQ gift card is also available at certain external partner-retailers in the amounts of $25, $50 and $100. The card will be activated at the partner-retailer store and can be used immediately afterwards at any SAQ store, as long as electronic payment is functional. For any question regarding activation, please keep your receipt and present it at the purchase location.
Receipt and confirmation of purchase of a virtual gift card:
The recipient will receive the virtual gift card after midnight on the selected delivery date. Verification may take up to one business day. You will receive a purchase confirmation email.
Can I send virtual gift cards to multiple recipients?
Yes, you can purchase multiple cards, which can vary in amounts, and send them to multiple recipients with different email addresses. Each recipient will receive their own card, and you will receive a single order confirmation for all the cards purchased.
Can I send a personalized message with a virtual gift card?
Yes, you can add a personalized message for the recipient when purchasing the card. Simply enter your message in the appropriate field on the order page. If you're sending cards to multiple recipients, you can add a separate message for each recipient
Can I buy physical gift cards online?
Physical gift cards are only available in-store. You can, however, purchase virtual gift cards online.
What happens if I make a mistake with an email address or the recipient didn't receive the virtual card sent?
Please note that the SAQ is not responsible for incorrect email addresses provided for the recipient, order confirmation, invoicing, shipping or sending a personalized message, etc.
Is there a fee to send a virtual gift card?
No, there are no fees for activation, use or balance management..
Can I order gift cards online on SAQ.COM?
Virtual gift cards, in the amount of your choice (up to a maximum of $500), can be purchased on this page of our partner Givex website.
What amounts do gift cards come in?
When you purchase a gift card at an SAQ store, you decide the amount to put on the card, for a minimum of $10 and a maximum of $500. At certain external partner-retailers, you can purchase gift cards in the amounts of $25, $50 and $100.
With the virtual gift card, you can choose the amount, up to a maximum of $500.
What can I buy with the gift card?
The gift card can be used as a payment method for all products sold in SAQ stores, on SAQ.COM and in the SAQ mobile app. It is not possible to purchase gift cards with a gift card, or to separate the amount of a gift card into multiple gift cards.
Purchases made on behalf of permit holders, promotional agencies, church wardens, synagogues and diplomatic missions cannot be paid for with a gift card.
Where can I use gift cards?
Gift cards can be used at all SAQ stores, SAQ.COM and the SAQ mobile application but are not accepted at SAQ agencies.
How do I pay with a gift card?
· In-store: present the card at the cash register before the transaction is complete. A PIN is required for all purchases made with an SAQ gift card.
· Online: In the shopping cart on SAQ.COM or the SAQ mobile app, enter the card's personal identification number (PIN). In the case of physical cards, the PIN is below the scratch off portion on the back of the card. For virtual cards, the PIN is located on the front of the card.
Can I order multiple gift cards?
Yes. We provide a sales service for purchase of multiple gift cards. A loyalty program is also available for businesses. Certain conditions apply. For more information click here or call 1 866 873-2020.
Can I cancel an order?
Gift card orders cannot be cancelled and gift cards are non-refundable. Please see the Terms of use for more details.
When will my gift card be activated?
Physical gift cards are activated as soon as they are purchased in-store. Virtual gift cards are activated when emailed to the recipient. Please note that your order may be subject to revision, which may take up to one business day from the time of purchase.
How can I find out what the balance on my card is?
You can check the balance of your gift card in-store or by calling 1-866-619-9187. You can also check the balance on the receipt of each purchase.
Do I have to spend the entire amount on my card in a single transaction?
No, you can use all or part of the value of your card. If you have a balance left, it will be saved for a later purchase. However, if the balance on the card fully covers the amount of the transaction, you cannot use only a portion of the balance on the card.
How long is the gift card valid?
The gift card is good for life until the balance is spent. This also applies to gift cards already in circulation, regardless of their purchase date and including cards marked with the notice that they are valid for a 24-month duration.
Returning products paid with a gift card
Returns are subject to the usual product return policy. Refunded online purchases will be credited to a new virtual gift card. In the case of a balance of $5 or less, you must request a refund in-store.
Can I get my money back if my card is lost or stolen?
You are solely responsible for your card. Protect it as you would any other means of payment, because the remaining balance cannot be refunded if your card is lost or stolen.
· The SAQ is not responsible for loss, theft or unauthorized use.
· For a damaged or defective physical card purchased in the SAQ sales network, a replacement is possible if the card number is identifiable and there is a balance remaining.
· The replacement of a damaged or defective card is only possible in-store, under certain conditions.
· For a card from a partner-retailer, please return to the location where the card was purchased.
Are gift cards reloadable?
Gift cards are not reloadable. However, you can purchase additional cards at any time.
How can I protect my gift cards and avoid being scammed?
· Buy from trusted sources: Buy your gift cards only from reputable stores or official websites. Avoid third-party sellers or unverified resale sites.
· Verify the integrity of the card: Before purchasing a gift card, make sure the PIN has not been scratched or exposed. If the card appears to be altered, ask for another card.
· Keep your receipts: Always keep the receipt for your gift card purchase. It can be useful in case of a problem or loss.
· Use your cards quickly: Gift cards that are unused for a long period of time may be more vulnerable to fraud. Use them as soon as possible.
· Beware of phone or email scams: Never share your gift card information over the phone or by email, even if the request appears to come from a trusted source. Legitimate companies will never ask you for this information in this way.
· Report suspicious activity: If you believe you’ve been a victim of fraud or notice any suspicious activity related to your gift card, contact the card issuer's customer service department immediately.