FAQ
What denominations can I choose for the gift cards?
For physical gift cards, you can choose any amount from $25 to $500. For E-Gift Cards you can choose any amount from $10 to $250. The LCBO gift card is a stored-value card redeemable for purchases simply by scanning it at the point of sale at any LCBO retail store. The card can be scanned again and again until the full value is spent. Screenshots/Images of Digital Gift Card(s) will not be accepted for redemption.
Are there any personalization options for the gift cards?
Physical Gift Cards
You can choose from one of the many gift card designs we have available. Each physical gift card comes with a free matching card holder. You have the option to include a personalized message on the card holder. The option to add a personalized message is not available for bulk orders.
E-Gift Cards
E-Gift Cards offer the option to add a personalized message. For bulk E-Gift Card orders, the option to add a personalized message is available for the
Bulk Send Out option only which requires the upload of a template. The option to add a personalized message for E-Gift Cards – Bulk Order is not available.
Are there any fees or administration charges involved?
There is a nominal handling fee and flat rate shipping for processing online physical gift card orders (except where promotions apply). There are no extra fees or charges associated with redeeming LCBO gift cards at our stores.
Do the gift cards ever expire?
There are no expiry dates on LCBO gift cards.
Does the LCBO charge a service fee for unused balances on my LCBO gift card?
No. There are no fees associated with unused balances on the gift card.
Can gift cards be reloaded with additional amounts?
Cards cannot be reloaded, however additional cards can be purchased.
How do I check the balance on my gift card?
The sales receipt for each purchase you make with your gift card will itemize the value remaining. You can also find out the remaining value by using the ‘Check Balance’ function available on this site. You will need the 20-digit number and PIN located on the back of the card.
Do I require a PIN to redeem my gift card in store?
Yes, a PIN is required when redeeming a gift card for product in LCBO stores.
When will my gift card be activated?
Physical gift cards are activated next business day after shipping. E-Gift Cards are activated when emailed to the recipient; all orders are subject to review and can take up to one business day from the time of purchase to review and process your order.
Where are gift cards redeemable?
Gift cards are redeemable at all LCBO retail stores.
Can a gift card be used to make a purchase Online?
At the moment, gift cards cannot be used as payment towards a purchase made on www.LCBO.com and Vintages Shop Online.
What happens if a gift card is lost, stolen or damaged?
Since gift cards are almost like cash, we cannot issue replacements for lost, stolen or damaged cards.
Can my company order multiple physical gift cards at one time?
LCBO gift cards make a wonderful gift and/or incentive for your clients and staff. To order physical gift cards in bulk, click here. We offer volume handling discounts for bulk physical gift card orders available in bundles of 25.
How many physical gift cards can my company order at one time?
You may order as many as 400 gift cards per order on the bulk ordering site. As long as they are in bundles of 25, the volume handling discount will apply. You can also purchase cards at any LCBO retail store or at select retailers. For optimum convenience, it is recommended that bulk orders be purchased online.
What options do I have when purchasing E-Gift Cards in bulk?
To order E-Gift Cards in bulk, click here. We have two options available:
Bulk Order: Deliver E-Gift Cards to one recipient within a single order. One E-Gift Card design can be selected. After payment has been processed, you will receive an email containing a CSV file with URL links to each of your E-Gift Cards.
Bulk Send Out: Deliver E-Gift Cards to multiple recipients within a single order. One E-Gift Card design option can be selected. Complete the easy-to-use template in your spreadsheet editor and upload it to the site. You can enter the E-Gift Card value, quantity, recipient information and a customized message.
How many E-Gift cards can I send per order?
You can send as many as 300 E-Gift cards per order on the bulk ordering site.
When can a recipient expect to receive their E-Gift Card when the “Delivery Date” option is selected?
A recipient can expect to receive their E-Gift Card anytime after 12:00 AM on the requested delivery date. Please note that all orders are subject to review and can take up to one business day from the time of purchase to review and process your order.
Can I purchase physical gift cards and E-Gift Cards at the same time?
Yes, you can purchase physical and E-Gift Cards at the same time however, at the payment page, two separate transactions will be charged to your credit card and you will receive two separate Order Confirmation emails.
Where can I have my order shipped to?
Physical gift card orders can only be shipped within the province of Ontario. We cannot deliver to P.O. Box addresses via FedEx delivery as a recipient must be available to accept and sign for the package. We can deliver to PO Box addresses via Canada Post shipping option. Gift Cards are delivered to one shipping address per order.
Are there any shipping/handling charges when I order online?
The LCBO will ship all physical gift card orders to the shipping address provided with the option of using Canada Post at a flat shipping rate of $0 per order or FedEx Priority at a flat shipping rate of $20 per order (signature required). Personalized messaging is a free service we offer only available on the Single Order site.
Bulk Orders
The LCBO will ship all bulk online orders to the shipping address provided using FedEx at a flat shipping rate of $20 per order.
When can I expect delivery of my online order?
Once a physical gift card order is received, we require 1-2 business days for processing. When orders have been processed, they will ship next business day. You will receive an email confirmation when your order has been shipped.
As the purchaser, what will I receive?
When purchasing a physical gift card, you will receive two email confirmations: (1) Order Confirmation – when your order is confirmed, and (2) Shipping Confirmation – when your order has been shipped. When purchasing an E-Gift Card, you will receive an email Order Confirmation and the recipient will receive the E-Gift Card.
What happens if I make an error with an email address or the recipient has not received the E-Gift Card sent?
Please contact LCBO Customer Care as soon as possible. Telephone: 1-800-668-5226 or
416-365-5900. Please note that LCBO is not responsible for incorrect recipient and/or confirmation email addresses, billing or shipping addresses or personalized greetings, etc.
Can I cancel an order?
Gift card orders cannot be cancelled and gift cards are non refundable. Please review the Terms & Conditions for more information.
What type of payment is required to place an order?
Payment can be made by VISA, MasterCard or American Express. Complete payment information, including credit card account number, security code, expiry date and your address must be provided at time of ordering.
How secure is the payment process?
Your credit card has been processed in an enhanced secure environment using 3D secure (Verified by Visa, MasterCard SecureCode or American Express SafeKey) and Address Verification. These features help to prevent non-authorized use of your credit card.
When will my credit card be charged for a gift card purchase?
When you order online, your credit card payment will be processed after you click "Complete Purchase" on the Payment page. Once it is approved by your issuing bank, your credit card will be charged immediately and an Order Confirmation will be displayed on your screen containing your Order Number. A copy of the Order Confirmation will be emailed to you as well.
Can I return products purchased with a gift card?
Yes. Our normal return policy applies to any product purchased with a gift card. Returned saleable products purchased with a gift card are refunded back onto a gift card.
Can I purchase gift cards if I reside outside of Ontario?
We accept gift card purchases with billing addresses from within Canada and United States. Unfortunately, we do not accept purchases with international billing addresses.
If I have questions regarding my order or my card who can I contact?
Please contact LCBO Customer Care with any of your questions. Telephone: 1-800-668-5226 or 416-365-5900
Online: LCBO Customer Care Hours: Monday – Friday, 8:30 am – 6:00 pm
Saturday, 9:00 am – to 6:00 pm