Gift Card FAQ
Where can I buy a River Café + Deane House Gift Card?
Plastic Gift Cards are available for purchase on-site at River Café or Deane House.
E-Gift Cards are available at river-cafe.com.
What amount can I load my card for?
Gift Cards can be loaded in increments from $25.00 to $500.00 per card.
What forms of Payment do you accept?
River Café + Deane House Gift Cards may be paid for with a valid Visa, MasterCard, American Express or Discover card.
Can I add a personalized message to a Gift Card?
If you wish to add a personal message to a Gift Card, simply type your message in the Message field during the purchase process.
Personal messages are limited in length to 280 characters.
There is no additional charge to include a personalized message.
If we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them.
Do River Café + Deane House Gift Cards expire?
River Café + Deane House Gift Cards never expire.
Where can I use my River Café + Deane House Gift Card?
River Café + Deane House Gift Cards can be used at either restaurant.
How do I use a Gift Card at a location?
Plastic Gift Cards must be present when being used for payment. E-Gift Cards can be presented on your mobile device, or as a printed copy.
Can I use the Gift Card to leave a tip?
If there is a remaining balance, you may leave this as a tip.
Can I return my card and get a refund?
Gift Cards are not refundable.
What if a Gift Card gets lost or stolen?
Gift Cards will not be replaced if lost or stolen. Gift Cards have cash value and should be safeguarded accordingly.
I purchased an eGift Card online and have not viewed it yet, what should I do?
E-Gift Cards are delivered via email. If you have confirmed the recipient’s email address but the E-Gift Card has not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:
1. Spam filter blocked email or routed it to a bulk/spam folder
2. Recipient’s firewall blocked the email
3. Email inbox is over size limit
4. Invalid email address
If a spam filter is blocking River Café + Deane House emails from getting to an inbox, the email options will need to be modified so that River Café + Deane House emails are not considered spam.
If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.
Gift Card Customer Service
If you need assistance with any aspect of your purchase, ownership, or use of your Gift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.